As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We currently have an exciting opportunity for an experienced Field Service Engineer to join our team based in Canberra.  Our Field Service Engineers are responsible for providing field based support to our customers, working in collaboration with senior engineering team members, Helpdesk and Logistics to resolve customer affecting technical issues promptly and in line with agreed SLA's.  Please note the role includes after hours and weekend support and regular regional travel.

Key responsibilities include:

• Installing/commissioning and troubleshooting Glory products and equipment;
• Performing preventative maintenance;
• Installing approved software updates;
• Providing technical support in line with agreed SLA's;
• Effectively training customers in the correct use of Glory products and systems;
• Effectively 'debriefing' and reporting of service calls as required;
• Completing administrative paperwork promptly and accurately;
• Maintaining a thorough working knowledge or Glory products and systems;
• Being willing and available to provide after hours and weekend support in line with customer requirements.

Favour will be given to candidates with the following:

• A recognised technical qualification;
• Current drivers licence;
• 2+ years' experience in a technical field role;
• Proven ability to work independently and meet established deadlines;
• Excellent communication and interpersonal skills;
• Proven problem solving and analytical skills;
• Strong customer service orientation;
• Ability to handle high-pressure situations;
• Commercial awareness;
• Demonstrable technical aptitude.

If you are looking for a role with a successful organisation that supports your ongoing growth and development, we'd love to hear from you!

Please note: due to the nature of our work, the successful candidate is required to undergo a national police check.

www.glory-global.com